Sun Oracle Onsite IT Support & Hardware Services
ISO 9001:2015,
ISO 14001:2015,
ISO 27001:2022
ANSI.ESD-S20.20-2021
When it comes to third party Sun Oracle maintenance and post-warranty IT support, Quest International should be your vendor of choice. If you are at the end of your original Sun Oracle warranty and are trying to determine whether to renew your contract with the OEM, or if you are working to discover how you will support your End of Service Life (EOSL) Sun Oracle equipment, you should speak with the experts at Quest. Our Sun Oracle onsite extended maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider.
Quest International enables users of Sun Oracle data storage equipment to maximize their Return on Investment by managing the cost of ownership with a Sun Oracle extended warranty. With Quest, you can extend the service life of your hardware with a Sun Oracle warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. In the past, restrictive post warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current Sun Oracle IT equipment before you are ready to refresh your systems. Quest also provides aftermarket hardware support and warranty extensions of other Host Systems like Cisco, EMC, NetApp, HP, IBM, Hitachi and Dell.
Your Sun Oracle warranty covered equipment should not dictate the End of Life of your Sun Oracle hardware. By outsourcing your Sun Oracle server management, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global Sun Oracle hardware maintenance solution, maximize your return on investment, and use your financial resources more effectively. Quest offers extensive and flexible Sun Oracle server maintenance services, and repairs on Oracle storage for companies across the globe.
Sun Oracle Warranty Value Add
Quest International provides an end-to-end life cycle solution for all your Sun Oracle warranty hardware needs. As a 3rd party hardware management provider, Quest can assist in the selection, deployment, service and hardware maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your Sun Oracle hardware environment.
Global Sun Oracle Server & Storage Support
As a leading third-party maintenance provider, Quest provides world-class service for Sun Oracle express service computing and storage solutions. When you have a IT hardware maintenance issue, knowing that you have the highest quality support staff resolving your issues lets you sleep at night. Quest's support infrastructure is made up of highly trained and experienced specialists not only well-versed in supporting Sun Oracle hardware – but many other major OEMs as well.
QuestNet℠ HITAM (Hosted IT Asset Management)
Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets. Your time is just too valuable to be putting out fires.
Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life-cycle management tool designed to support your Sun Oracle hardware infrastructure. The QuestNet℠ interface streamlines IT maintenance by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet℠, businesses can focus on the things that matter most: up time, customer satisfaction, productivity, and growth. For more information on how we can assist with your Sun Oracle requirements, contact Quest today.
Service Levels Offered
Quest Basic |
|
| Principle Coverage Period Hours during which contracted services are provided |
Monday-Friday 8am-5pm (local time) |
| Telephone response time | Immediate |
| Onsite Product Support Hours during which services are provided for HW support |
Next Business Day 8am-5pm (local time) |
| Product On-site Response Time Onsite response |
Next Business Day |
Quest Enhanced |
|
| Principle Coverage Period Hours during which contracted services are provided |
Monday-Friday 8am-5pm (local time) |
| Telephone response time | Immediate |
| Onsite Product Support Hours during which services are provided for HW support |
Same Business Day 8am-5pm (local time) |
| Product On-site Response Time Onsite response |
6 Hour |
Quest Premium |
|
| Principle Coverage Period Hours during which contracted services are provided |
24x7x365 |
| Telephone response time | Immediate |
| Onsite Product Support Hours during which services are provided for HW support |
24x7x365 |
| Product On-site Response Time Onsite response |
4 Hour |
Quest Critical |
|
| Principle Coverage Period Hours during which contracted services are provided |
24x7x365 |
| Telephone response time | Immediate |
| Onsite Product Support Hours during which services are provided for HW support |
24x7x365 |
| Product On-site Response Time Onsite response |
2 Hour |
Supported Sun Oracle Hardware
Since 1982, Quest International has delivered the highest standards of quality in our services, products, and solutions. Our commitment is backed by continuous improvement through education, training, teamwork, and innovation, and demonstrated by internationally-recognized quality certifications:
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