40% Cost Reduction in IT Expenditures for a Major Gaming & Hospitality Company

Challenge

A diverse gaming and hospitality company that operates casinos, resorts, taverns, and slot routes across multiple states, with annual revenues of nearly $1 Billion, faced significant challenges in managing its IT hardware maintenance support contracts held with multiple vendors. Challenges included varying support end dates and renewal cycles, consistency in service levels, and high costs in extended warranty support. With locations operating in different states, the organization sought out to find a way it could better budget and manage this process efficiently and cost-effectively.

Solution

Quest assessed the client’s service operations process, identifying gaps in coverage, including several concerns within the client’s environment. The crux of the issue was that the company had enlisted multiple vendors for varying services across their IT environment, resulting in multiple vendor contracts, varying contract terms and billing cycles, inconsistencies in Service Level Agreement requirements, and a time-consuming process to manage it all.

Quest immediately coordinated an infrastructure discovery, allowing Quest technicians to conduct asset inventories via an on-site survey process to catalog all the hardware within its Data Center racks. Quest then simplified the service management process via a flexible, all-encompassing single contract covering all server, storage, and network assets. Once the client validated the assets, they were uploaded into QuestNetSM, Quest’s cloud-based, real-time service and asset tracking portal that provides a single pane view for customers to manage their IT infrastructure. Managing assets with ease was crucial in the client’s decision as they needed a solution that gave them visibility to their IT infrastructure in real-time.

Results

Working with Quest, the client saved 40% annually from their previous service support providers by consolidating and streamlining their IT hardware maintenance contracts. These savings enabled the client to reallocate these funds to other initiatives allowing their group to adopt new solutions that would enhance corporate-wide productivity as well as bring forth a standardized Service Level Agreement across all assets requiring support.