Why Field Service is Essential for Dental Robotics
As dental practices look for ways to improve patient outcomes and reduce costs, adopting dental robotics has become increasingly popular. These sophisticated machines can perform various tasks, from imaging and diagnosis to drilling and shaping teeth. However, like any complex equipment, dental robotics require regular maintenance and support to ensure optimal performance. This is where field service comes in.
Why is Field Service Essential for Dental Robotics?
Field service refers to the support, preventative maintenance, and repair services provided to customers onsite at their facilities rather than returning the device to the manufacturer's site. In the case of dental robotics, field service is critical for several reasons:
Maximizing Uptime
Dental practices rely on equipment to perform necessary procedures for their patients. Any downtime results in lost revenue, delayed treatments, and even patient dissatisfaction. Field service engineers can help prevent downtime by performing preventative maintenance (PM) and addressing issues quickly when they arise through corrective maintenance (CM).
Expert Support
While dental professionals are highly skilled in their field, they may need manufacturer-trained Field Service Engineers to diagnose and fix complex technical issues. Field Service Engineers are trained to troubleshoot and repair sophisticated dental robotics, ensuring that they function at peak performance.
Additionally, Quest offers a scheduled field training program for dental personnel on specific OEM devices.
Cost Savings:
By identifying potential issues early on, Field Service Engineers can help prevent costly repairs. Additionally, regular preventative maintenance can help extend the life of the equipment, reducing the need for expensive repairs or replacements.
Quest International understands the importance of field service for dental robotics. Our highly trained engineers are available to support and maintain a wide range of dental robotics. We offer flexible service plans to meet the unique needs of each practice, with options for on-site and remote support.
The Benefits of Regular Maintenance for Dental Robotics
Avoid Costly Repairs
Regular maintenance is crucial for ensuring that dental robotics operate at their optimal level. By keeping equipment in good condition, dental practices can avoid costly repairs and extend the service life of their machines. Regularly scheduled maintenance may include a range of tasks, such as cleaning, lubricating, and replacing worn-out components. For example, Field Service Engineers may clean the machine's sensors to ensure accurate readings, replace belts or bearings that have worn out, and perform calibration to ensure the device functions accurately. These maintenance tasks not only help prevent malfunctions and downtime but also contribute to the longevity of the equipment.
Identify Potential Problems
Field Service Engineers can detect any signs of wear and tear, corrosion, or other damage by regularly inspecting the machine and running diagnostic tests. Identifying these issues early on can prevent more extensive damage to the machine and avoid costly repairs in the long run. Regular preventative maintenance can also help identify potential problems before they become significant issues. In addition, engineers can recommend dental practices on how to best care for their devices, such as proper usage guidelines and how often certain parts should be replaced.
Improves Equipment Lifespan
Regular preventative maintenance can help extend the life of dental robotics, reducing the need for costly repairs or replacement and ensuring that the equipment is functioning at peak performance for longer periods.
Enhances Patient Outcomes
Dental robotics that are properly maintained and functioning optimally can improve patient outcomes by providing accurate diagnoses, reducing the risk of complications during procedures, and improving overall treatment results.
The Quest Approach to Field Service
As the leading technical services provider for Original Equipment Manufacturers (OEMs) worldwide, Quest specializes in the following:
Flexible and Customizable Service Level Agreements
In equipment maintenance, customer satisfaction is critical for maintaining market share. Whether it's the installation of new systems, preventative maintenance enhancing device reliability or corrective maintenance for urgent repairs, customers need timely solutions. Quest, offers flexible and customizable service level agreements providing timely field actions when required, our comprehensive service solutions are designed to help our customers with program-managed services, ensuring outcomes and deliverables are met according to their unique needs and customer expectations.
Reduced Equipment Downtime
Quest takes a strategic approach to field service, providing strategically located and experienced Field Service Engineers to decrease response times, thereby shortening customer equipment downtime. Our highly professional engineers become the extended hands and eyes of the OEMs, increasing customer confidence in our services.
As an ISO 9001:2015, ISO 13485:2016 and ANSI/ESD S20.20-2014 Registered service provider, we offer convenience, scalability, and flexibility to meet our customers’ service needs. From medical device maintenance to industrial equipment repair and beyond, Quest promptly arrives on-site to provide the needed service.
Learn More About Quest's Field Services
Quest is focused on providing its OEM customers with the most professional Field Support within the industry. We understand the importance of giving the end user a service experience that reflects positively on the OEM.
Our philosophy is that Quest is more than just another service vendor; Quest strives to be an accountable, transparent OEM partner performing our service as if we are the OEM. This philosophy helps our customers to be confident that the service side of the business is handled with the quality and professionalism expected while saving on management time and overall cost.
In Summary
When it comes to dental robotics, don't leave your equipment's performance and uptime to chance. Contact Quest today to learn more about our field service offerings and how we can help ensure your equipment functions at its best.
About Quest International
Quest International is the leading global post-sales service support partner for original equipment manufacturers (OEMs) across multiple industries including healthcare, industrial, aviation, and government and an IT Solutions provider for large and small enterprises. Having served Fortune 500 companies since 1982, Quest offers a robust suite of new services and solutions throughout its three business units: OEM Depot Repair Services, IT Services, and Technology Solutions, with over 30 operation centers worldwide.
Quest International is Registered under the following quality standards: ISO 9001:2015, ISO 13485:2016, ISO 14001:2015, ISO 27001:2022, and ANSI/ESD S20.20-2014.
Interested in learning what it is like to work with Quest? Review our Customer Success Stories here.
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