What are IT Managed Services
Technology provides great opportunities for business owners, and to compete in today’s business environment, technology must be interwoven into the company. Unfortunately, these opportunities have brought vulnerabilities and headaches to business owners across all industries.
Cyberattacks, poorly maintained hardware and software, and weak network security are just a few factors that can lead to the loss of critical data. A major data breach can be catastrophic, so it is vital organizations take the right steps to mitigate risk.
Luckily, companies do not have to do it all on their own or go through the capital-intensive process of building an expert in-house team.
IT Managed Services outsource the management of IT infrastructure to maximize uptime and maintain an elevated level of performance. It relieves the burden of the many tasks IT maintenance creates all while saving money and running IT more efficiently.
In this article, we will look at several types of IT Managed Services and how they keep businesses safe while offering opportunities for growth.
Cybersecurity
As long as organizations use technology to operate their business, cyberattacks will be a threat. These attacks can come in the form of Phishing, Denial of Service (DoS), Malware, SQL injection, and more. Unfortunately, it’s impossible to eliminate the cyberattack threat, but upgrading cybersecurity can reduce it.
Within IT Management Services, there are a few distinct types of cybersecurity offered by outsourced teams.
A Security Operation Center (SOC) is an outsourced team that is fully dedicated to monitoring and managing threats to IT infrastructure. Quest’s team will always be looking for unusual activity within the network, analyzing security logs and data, and identifying vulnerabilities within IT systems.
Endpoint Protection protects any type of computer, smartphone, tablet, or device that has access to a network from cyberattacks. Cyberattacks are often conducted by finding weak entry points in a network. Like Network Security Monitoring, protection can come from AI-powered security controls to mitigate attacks as soon as they begin.
Network Security Monitoring detects when a network has an intrusion using physical hardware or virtual appliances. Quest works alongside AI to analyze suspected threats to detect and find a solution as fast as possible.
Network Assessments
Network and server security starts with getting a proper assessment of a network. With Quest as the IT-managed service partner, a complete system analysis can provide a thorough overview of a network's current state. A good assessment uncovers the state of all hardware, software, network configurations, and potential security risks, while also helping to plan for the future.
This assessment is important as it may be found out that the organization has some of the following weaknesses:
Business Continuity and Disaster Recovery
Every business needs to have a good disaster plan in place. Disaster can strike at any moment no matter the size of the company or how advanced its security system is.
From cyberattacks to floods and fires, IT infrastructure disasters can come in all shapes and sizes. Every business is going to experience some form of downtime from a complication. What is important are the systems in place to reduce the cost of a disaster.
IT Managed Services partners provide business continuity and disaster recovery to minimize downtime if disaster strikes through the deployment of a consistent hybrid cloud backup.
A Hybrid Cloud Backup ensures all bases are covered so data loss is minimized when a disaster occurs. With a cloud-only or local-only backup system, all the data could be wiped out by a cyber-attack or physical disaster, respectively. A hybrid backup provides a fail-safe in case one of the environments fails. Having all backup data in two locations also speeds up the recovery process in case one of the two backups is not working.
If a business cannot properly recover its data, it could result in a loss of trust from customers and leave them without the data needed to run day-to-day operations. A hybrid cloud backup is the best choice for recovering crucial data in a timely manner.
Onsite Data Center Management
Faulty hardware means downtime, and downtime bleeds money. Quest’s IT Managed Services can provide onsite hardware management for any data center and help mitigate hardware malfunctions or expedite repairs when needed.
Quest’s IT Managed Services will provide onsite installation, move, add, and change services, as well as 24/7 infrastructure management, monitoring, response, and remediation.
In addition to preventing and fixing hardware malfunctions, outsourcing to Quest for IT management provides multi-vendor management services. This means dealing with a single point of contact when it comes to anything IT-related, allowing you to focus on your business.
Having Quest managing onsite data centers saves money when compared to having an in-house team. This also provides the added benefit of 24/7 access to industry experts that specialize in data management. This results in more effective management and improves the performance and reliability of hardware.
Quest’s third-party data management team is also flexible and can easily be scaled to match company needs when growing or shrinking IT infrastructure.
Choosing the Right IT Managed Service
Quest’s IT Managed Service offerings provide a range of benefits for companies of all sizes. From ensuring the stability and security of your IT infrastructure to expert guidance when needed the most, these services can maximize IT efficiency while saving money.
Whatever the IT needs are, partnering with Quest can help protect your business and give you a competitive edge no matter what industry you are in.
Quest is quality focused and strives for excellence, which is why we have chosen to become an ISO 27001 certified company for cybersecurity and data management.
Quest provides a full suite of flexible, scalable solutions to enable its partners to grow their business and mitigate risk while not sacrificing efficiency. Contact us today to learn more about how Quest’s IT Management Services can help your business.
MAR-959 REV 1.0
