Transitioning to an Integrated Service Partner

Tips to maintain quality customer service

Once you have decided to partner with an aftermarket service support provider, it is important to ensure a smooth transition. A few best practices include:

Embrace doing things differently. Take advantage of the improvement gains that are possible by outsourcing, including cost and time savings.
On-board your internal team. Enlist the team members who can make the transition as smooth and easy as possible.
Communicate effectively. Ensure clear communication between every team member who will be affected by this change.
Understand the outsourcing agreement. Know exactly what your responsibility will be and what the outsourcing partner will handle.
Prepare for unexpected challenges. Create a plan to handle issues in advance so that small things don’t become a big problem.

As you transition, keep in mind that the benefits of outsourcing include:

Reduced costs. According to a 2023 Deloitte survey, 83% of companies reported cost savings when they outsource, with 23% receiving savings of 20% or more.
Superior service. Reputable outsourcing partners have systems in place to ensure on-time, high-quality service without requiring constant management.
Flexibility. You can easily increase or decrease the amount of outsourced support as your business needs change. This provides cost savings during slow periods and ensures quality customer support during busy times, all without the need to add headcount to internal teams.
Expertise. You can easily increase or decrease the amount of outsourced support as your business needs change. This provides cost savings during slow periods and ensures quality customer support during busy times, all without the need to add headcount to internal teams.

Partnering with an aftermarket support services provider such as Quest International enables you to deliver and support your products more effectively, more efficiently, and with less burden on your organization — all while improving customer service.

Interested in Learning More

If you're an OEM looking to improve your operations and better serve your customers, contact us today to explore the benefits of third-party services. At Quest International, we specialize in providing OEMs with a full range of support services, creating peace of mind knowing their customers and devices are well supported. Learn more about our OEM services here.

Whether you're looking to outsource a single aspect of your operation or your entire support process, Quest has the experience and expertise to help you achieve your goals.

Contact us today to get started.

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