Recruitment and Retention Strategies for Success in 2024

Increase Productivity, Cut Costs, and Improve the Bottom Line

According to a recent survey of field service leaders, hiring, retaining, and motivating workers is the biggest challenge in building a high-performance field service team. While competitive pay is a top priority, workers also want to feel supported by their employers. Here are five ways to provide support when recruiting and retaining valued workers:

Provide Access to Technology, Tools, and Training Resources
Providing workers with technology, tools, and training helps expand their skill sets and successfully complete more tasks in less time. This level of support boosts company productivity while reducing the amount of time needed for management to oversee specific assignments. Having access to these resources also helps build overall morale, which improves the company culture and leads to happy, fulfilled employees and greater retention.
Deliver Data Insights into Performance and Opportunities
Essential to motivating and retaining valued employees is providing data insights into how their performances contribute to the big picture. Providing training for workers to access and analyze data to understand organizational performance is key to success. When leveraged effectively, your company data shines the light on ways to address challenges and reward successes.
Ensure Up-to-Date Data Analytics Technology
Staying up to date on the latest data analytics technology may seem expensive and time-consuming, but it’s worth the effort as outdated analytics prevent you and your workers from getting the info you need to maximize success. The latest analytics technology provides insights that can help you uncover opportunities to increase efficiencies, reduce costs, and foresee and solve issues before they become problems.
Provide Top-Notch Customer Service
A recent Microsoft survey indicated that 54 percent of customers have higher expectations for customer service today than compared to one year ago. Ineffective customer service is a frustration to everyone involved — you, your service leadership team, your workers, and your customers. Successful customer service begins with closing the gap between customer expectations and the actual customer experience.

Solution: Utilize an Integrated Service Partner, Such as Quest International

Partnering with an integrated services partner, such as Quest International for your aftermarket service needs, enables you to deliver and support your products more effectively, more efficiently, and with less burden on your workers — all while improving customer service.

Benefits of working with Quest include:

Support for your internal team.
Speed up installations with Quest’s field service engineers.
Add headcount as needed with no long-term commitment.
Improve customer service and satisfaction.
Alleviate your overstressed service reps.
Ensure fast and appropriate responses to your customers.
Rely on a fully trained outsourced team.
Our team is trained and certified in your product(s).

Interested in Learning More?

If you're an OEM looking to improve your operations and better serve your customers, contact us today to explore the benefits of an integrated service partner. At Quest, we specialize in providing OEMs with a full range of support services, creating peace of mind that customers and devices are well supported. Learn more about our Field Services here.

Whether you're looking to outsource a single aspect of your operation or your entire support process, Quest has the experience and expertise to help you achieve your goals.

Contact us today to get started.