Quest’s Methodology for Medical Device Field Services

With more than 40 years of experience in the healthcare industry, Quest International has the quality systems, tools, knowledge, and footprint to provide end to end product support for medical device manufacturers worldwide.

Quest offers on-site proactive/reactive support, global depot repair facilities, logistics operations, and warehouses to efficiently store and transfer products under our ISO certified quality management system.

Quest performs installation and clinical training or when required can assist in field or depot remediations on medical devices using our comprehensive experience in medical device repair and the capacity to manage a product's lifecycle.

Read on to learn how we help our clients upgrade their products quickly and efficiently. Let's begin by reviewing our service goals.

Service Goals

Quest's philosophy is to provide flexible, fit-for-purpose solutions that meet clients' current and future healthcare technical service needs. Our proactive approach and agility allow us to move quickly and are crucial in delivering customized solutions for our clients.

Quest’s field expertise can be tailored to meet the unique needs of our clients; this includes corrective maintenance, break / fix, preventative maintenance, remediation services, installations, and special deliveries with installation.

Our Field Engineers have the quality, professionalism, and capabilities to ensure our clients expectations are fully realized in a cost effective and efficient manner.

Quest works as a partner with our clients and OEM clients to develop collaborative solutions benefiting the entire service chain to maximize resources, streamline operations, and boost business performance.

Our goal is to help clients achieve optimal field coverage and supply chain efficiency, exceeding customers' expectations, while remaining at the forefront of technology, reliability, and quality.

Quest's capabilities are designed to augment a company's existing operations. We optimize each component of the Field Service program and the critical links in the supply chain for many leading medical device manufacturers. Quest is the recognized leader in the repair and maintenance of Class I-III devices used in hospitals, medical clinics, and laboratories around the world.

The Process

Quest’s process begins with a detailed outline, master service agreement, and statement of work, which provides a clear roadmap for how each project is approached and explains how Quest can save money and enhance customer experience for our OEM clients and their end users.

Quest’s team manages the details of the project and works closely with our clients to ensure that each project is clearly understood. Quest’s focus is always on finding solutions that meet the needs of our client and exceed their expectations.

Throughout the process Quest regularly confers with clients to ensure that the project stays on course and that the project is progressing smoothly. Quest believes in a “partner” approach which includes open and honest communication, making sure to keep our client informed and up to date on a project’s progress.

Solutions

Quest offers a wide range of solutions including field services, depot repair, warehousing, and logistics as well as customer care solutions to our OEM clients. Understanding the unique needs of our medical device clients allows Quest to provide customized solutions to meet their specific requirements.

Quest’s flexible and adaptable approach allows tailored solutions to be developed for each client, and if required helping to support OEM clients in the remediation of their products.

By closely coordinating service dates with customers, and providing the necessary resources to complete the work, Quest can ensure that product updates are on schedule and accurately completed.

Results

Quest is committed to delivering efficiency and quality service in every project we undertake. Our team of experienced professionals works tirelessly to ensure that our clients are satisfied with the end result and that the project is completed smoothly and efficiently.

To ensure a successful outcome, a master service agreement is created that provides full transparency for our clients. This results in a clear outline of the scope of the project and the steps required to complete it, ensuring that there are no surprises along the way.

Quest’s focus on efficiency and quality has helped us to stand out in the industry and build strong partnerships with leading medical device companies. Quest’s commitment is key to our success and the satisfaction of our clients.

Why Choose Quest?

At Quest, we offer white-glove, turn-key, best-in-class solutions to our partners. The wide range of support offered, paired with our flexibility to meet the needs of each of our OEMs makes Quest ideally situated to take on any support inquiry.

Having the resources, facilities, and program management to deliver world-class industry-leading experiences that contribute to significant productivity improvements, Quest can lower total operating costs and enhance brand protection.

For more information about our healthcare field services, visit our page here.

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