Outsourcing Your Depot and Field Services Work Cuts Costs and Improves Customer Service
Three ways that outsourcing your services support improves your bottom line
Maintaining your depot and field service work can be taxing and expensive. There are ever-increasing overhead costs, including warehousing and equipment, plus staff costs, such as attracting and retaining valued employees, as well as dealing with potentially high turnover and ongoing training.
In fact, according to recent research, shipping costs are expected to rise 6.9% on average in 2023, while employment costs are up around 5%. In addition, overall field service costs are already up 7% in 2023. Current market conditions continue to drive increasing costs, including inflation, the great technology reset in retail markets, and a general labor shortage in the field services space. Together, these factors directly impact three key areas: travel, labor, and equipment.
But here’s the good news: partnering with a services support provider can help you alleviate these stresses while improving your bottom line.
Here are three key benefits of outsourcing that improve your bottom line:
Partnering with an aftermarket support services provider such as Quest International enables you to deliver and support your products more effectively, more efficiently and with less burden on your organization — all while improving customer service.
Interested in Learning More
If you're an OEM looking to improve your operations and better serve your customers, contact us today to explore the benefits of third-party services. At Quest International, we specialize in providing OEMs with a full range of support services, creating peace of mind knowing their customers and devices are well supported. Learn more about our OEM services here.
Whether you're looking to outsource a single aspect of your operation or your entire support process, Quest has the experience and expertise to help you achieve your goals.
Contact us today to get started.
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