The Outsourced Solution for Field Service and Depot Repair of Medical Devices

In the Healthcare industry, it is crucial for equipment to function correctly and ensure the best quality of care for patients. For medical device original equipment manufacturers (OEMs), service and repair of equipment can be daunting, especially for large and complex devices. However, with the help of Quest International, OEMs can quickly address their equipment issues by outsourcing day-to-day field service and depot repair requirements to Quest.

Quest International: Providing Essential Field Servicing Options for Medical Device OEMs

Quest International is a specialized company that offers field service and depot repair options to medical device OEMs. Their team of highly skilled field service and depot repair technicians are equipped with the knowledge and tools needed to repair various medical devices from different manufacturers. Quest’s service teams work as an extension of the OEMs they serve to deliver the highest levels of quality and customer service.

Benefits of Using Quest’s World-Class Field Service / Depot Repair Infrastructure

Using Quest's field servicing solutions provide medical device OEMs with a variety of benefits, such as:

Cost Savings

By outsourcing their field service or depot repair needs to Quest, OEMs can avoid the need to maintain a sizeable in-house service team, which can result in significant cost savings while leveraging a World-Class quality accredited infrastructure.

Greater Flexibility

Quest’s array of services provides OEMs with greater flexibility. OEMs can quickly scale their service capabilities up or down as needed, depending on demand. This is particularly important in the medical industry, where demand can fluctuate rapidly. By having access to Quest's skilled team of field service and depot repair technicians, OEMs can avoid hiring and training their own technicians, which can be costly and time-consuming.

Proactive Maintenance Services

Another benefit of using Quest is its proactive maintenance services. By proactively maintaining medical devices, Quest can help OEMs avoid costly equipment failures and downtime. This can be especially important in critical care environments, where equipment failures can have life-threatening consequences. Quest's proactive maintenance services can help ensure that medical facilities consistently provide patients with the highest-quality care.

Training and Registrations of Quest’s Field Service and Depot Repair Technicians

Quest's field service and depot repair technicians are highly skilled and trained by OEMs to repair their medical devices. They possess extensive technical knowledge and experience in the medical industry, which allows them to diagnose and repair equipment issues quickly. In addition, Quest's field service and depot repair technicians undergo continuous training to keep up with the latest technologies and advancements in medical devices.

Quest also holds various registrations that attest to the company's commitment to quality and safety. For example, the company holds ISO 9001:2015, ISO 13485:2016, ISO 14001:2015, ISO 27001:2022, and ANSI/ESD S20.20-2014 registrations, demonstrating their compliance with international standards for quality management systems, medical device manufacturing, environmental management, information security and electro-static protection.

These registrations and the ongoing training of Quest’s field service and depot repair technicians should give OEMs confidence in their ability to provide high-quality service and repair work for their devices. By partnering with Quest, OEMs can ensure that their devices are in the hands of skilled professionals with the knowledge and expertise to perform efficient and effective repairs.

Learn More About Quest’s OEM Services

Quest International is the leader in medical device repair, offering expertise in providing comprehensive services that support OEM customers, such as depot repairs, field services, supply-chain logistics, and customer care services. With its global coverage and scalable resources, Quest has the end-to-end capabilities to augment OEM's service and operations, reducing operating expenses and enhancing the customer experience.

By partnering with Quest, organizations can streamline their operations and focus on developing the next generation of innovative medical devices and expanding market share, all while reducing costs and enhancing customer experience. Quest can take charge of medical device repair operations and transform businesses for the better, providing seamless solutions that drive operational excellence and business growth.

Learn more about our Healthcare OEM Services here.

Learn More About Quest

For over 40 years, Quest International has delivered the highest quality standards in our services, products, and solutions. Our commitment is backed by continuous improvement through education, training, teamwork, and innovation and demonstrated by internationally recognized quality registrations: