Customizing IT Managed Services for Healthcare-Specific Needs with Quest International

The healthcare and medical device industries face unique IT challenges where compliance, security, and system reliability are paramount. By offering tailored IT-managed services, Quest International ensures that healthcare providers and medical device manufacturers can focus on patient care and innovation while their IT infrastructure remains robust, secure, and compliant.

Here’s how Quest International customizes its IT-managed services to meet the specific needs of these critical sectors.

1. Cybersecurity and Endpoint Monitoring

IT environments today are constantly bombarded with cyber and ransomware attacks. All organizations are vulnerable to these attacks, and every organization has vulnerabilities in their IT protection plan. While nothing can guarantee 100% protection — Quest’s cybersecurity services, backed by Quest's ISO 27001:2022 certification, can fill in any gaps in your IT infrastructure:

Security Operations Center: Quest offers a subscription-based model for managed threat detection and response, bringing best-in-class security to your network and operations center. Clients can choose from standalone SOC monitoring, more robust SOC + NOC service, or bundled SNOC monitoring and remediation for full support.
Network Security Monitoring: Quest’s Network Security Monitoring provides network intrusion detection using physical hardware or a virtual appliance. This solution can detect potential threat activity on your network, such as command and control connections, denial of service (DOS) attacks, data exfiltration, and reconnaissance.
Endpoint Protection: Quest Endpoint Protection is an integrated threat prevention solution that utilizes our own streaming-data analytics platform. The product combines the power of AI to block malware infections with additional security controls that safeguard against script-based, file-less, memory, and external device-based attacks and is backed by our Security Operations Center.

2. 24/7 Monitoring and Support for Critical Systems

In healthcare, system downtime can have serious consequences, from disrupting patient care to compromising data integrity. Quest International offers around-the-clock monitoring and support to ensure that healthcare IT systems remain operational and reliable:

Proactive System Monitoring: Quest’s team of experts monitors IT systems 24/7, detecting and resolving issues before they escalate into serious problems that could impact patient care.
Rapid Response Team: In the event of a system issue, Quest provides immediate remote and on-site support to minimize downtime and ensure that healthcare providers can continue their operations without interruption.
Tailored Maintenance Plans: Quest customizes maintenance schedules to align with healthcare organizations' operational needs, ensuring that updates and patches are applied without disrupting critical services.

3. Robust Disaster Recovery and Business Continuity Planning

Healthcare organizations must be prepared for any disruption, whether a natural disaster, a cyberattack, or a system failure. Quest International offers comprehensive disaster recovery and business continuity solutions that are specifically designed for the healthcare industry:

Automated Data Backups:Quest provides automated, secure backup solutions that ensure all patient records and critical data are regularly backed up and easily recoverable.
Custom Business Continuity Plans: Quest works with healthcare organizations to develop tailored business continuity plans that outline specific steps during various disruptions, ensuring that services can be quickly restored.
Cloud-Based Recovery Solutions: Quest leverages cloud technologies to provide flexible and scalable disaster recovery options, enabling healthcare providers to recover data and resume operations swiftly.

4. Customized IT Solutions for Medical Research and Development

For medical device manufacturers and research institutions, Quest International offers specialized IT-managed services that support innovation while ensuring data security and compliance:

High-Performance Computing Support:Quest provides the IT infrastructure to support complex research and development activities, data analysis, and simulations.
Secure Data Management: Quest ensures that all research data, including clinical trials and intellectual property, is securely stored and managed.
Platform Integration: Quest’s security protocols can be applied to any existing platforms or software utilized by the institution, enabling clients to continue their operations seamlessly while being better secured.

Conclusion

Quest International’s IT-managed services are designed to address the unique challenges faced by the healthcare and medical device industries. By offering tailored solutions that prioritize compliance, security, system reliability, and support for advanced technologies, Quest empowers healthcare providers and medical device manufacturers to focus on what they do best—delivering exceptional patient care and driving innovation.

By partnering with Quest International, medical device OEMs can ensure efficient, reliable, and hassle-free management of their product demonstrations, evaluations, and clinical trials, accelerating their path to success.

If you are ready to secure your systems with a partner specializing in the healthcare industry, contact us today.