How Quest Makes Your Life Easier with Exceptional Customer Service
What Does Quest Do for its Customers?
Quest is the leading technical service provider for device manufacturers worldwide. We have built a global network of resources and infrastructure to help facilitate service execution on behalf of Original Equipment Manufacturers (OEMs) to meet their service delivery needs.
Partnering with our white-glove technical service team at Quest gives OEMs a greater opportunity to focus on core competencies such as innovation and excellence. Our goal is to help craft sustainable solutions that help our OEMs solve their technical service challenges. To Quest, ensuring service excellence means having the ability to meet and exceed customer expectations consistently while enhancing productivity.
Why Quest Places an Emphasis on White-Glove Services
Our highly trained staff of customer care and technical specialists aid our customers in a variety of service categories. We provide service through the in-servicing to sunset stages of a product’s lifecycle.
While product innovation and commercialization are important, one of the main drivers of true brand loyalty is the customer service experience. Our clients experience white glove services in areas such as:
While product innovation and commercialization are important, one of the main drivers of true brand loyalty is the customer service experience. Our clients experience white glove services in areas such as:
Engaging in a partnership with Quest extends our customer’s abilities, allowing for an enhanced client relationship as well brand resilience.
OEMs must consider the customer service journey for their brand, implementing innovative ways to provide the ultimate customer experience, thus ensuring long-term brand loyalty.
Partnering with Quest allows an OEM to leverage white-glove technical service support solutions that include highly trained and flexible staff and infrastructure equipped with the latest tools and technology—without investing in the equipment, facilities, personnel, and other related costs associated with onboarding your customer care and service teams. Partnering with Quest provides OEMs complete brand control throughout the customer care experience.
Quest’s Customer Care Solutions include:
Call Center Services & Support
Our call center services include:
Digital S.O.S. Services
A Digital S.O.S. strategy streamlines support engagement through simple and accessible communication for the end-user. This new custom-branded digital lightweight software agent is loaded directly onto a customer’s workstation and is used for a wide range of services. This software allows for timely dispatch of technical resources to ensure best-in-class service.
Quest’s Digital S.O.S. solution can:
IT Connectivity and Performance Monitoring Services
Efficient IT connectivity and performance monitoring are imperative to modern-day devices. Our connectivity and performance monitoring solutions help ensure a devices’ hardware and software are operating optimally within its ecosystem.
Implementation of IT connectivity and performance monitoring solutions within a Customer Care strategy ensures visibility into a global install base’s health. It demonstrates the proactive response to critical issues within a customer's environment, ensuring maximum uptime.
Remote Merged Reality Training and Support
Quest uses a face-to-face live stream support service that elevates our technical field support. The live stream gives the customer and field service technicians greater access to one another. The remote troubleshooting session allows for a quick and efficient solution for on-site problems.
This method is especially beneficial when travel restrictions and necessary quarantine times can hinder immediate in-person support.
Customer Service Manager Testimonial
One of our customer service managers, Nick Mozayanfar, spoke regarding his experiences and how he manages customer inquiries on behalf of OEM device manufacturer partners.
Watch his full testimonial in the video below:
Why Should You Choose Quest?
At Quest, we offer white-glove, best-in-class solutions to our partners. The wide range of support we offer paired with our flexibility to meet the needs of each of our OEMs makes us ideally situated to take on any support inquiry.
We have the resources, facilities, and program management to deliver industry-leading experiences that contribute to significant productivity improvements, lower total operating costs and enhance brand protection.
For more information about our customer care solutions, visit our page here.
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