Boost your Bottom Line and Reduce Costs by Utilizing an Integrated Service Partner
Gain 10–40% Savings by Outsourcing
Inflation, the great technology reset, and labor shortages in field services continue to directly impact Original Equipment Manufacturers’ (OEM) overhead costs, particularly travel, labor, and equipment expenditures.
In fact, according to recent research, technology platform costs have increased by as much as 24% over the past year while employment costs are up around 5%. In addition, overall field service costs are already up 7% in 2023.
The good news is that there is a solution to reduce your service support costs while boosting your bottom line. According to a 2023 Deloitte survey, 83% of companies reported cost savings when they outsource, with 23% receiving savings of 20% or more.
By outsourcing, you gain savings in:
Partnering with an integrated service partner like Quest delivers consistent quality service by trained professionals as well as the ability to manage fluctuating customer demand while staying on schedule. It also gives you access to a wide variety of solutions that enable you to focus on your core business rather than customer support, including:
In addition, your integrated service support team can provide services as your business needs ebb and flow, providing more support during particularly busy times and reducing costs when times are slower and can usually provide faster responses to your customer requests.
Interested in Learning More
If you're an OEM looking to improve your operations and better serve your customers, contact us today to explore the benefits of third-party services. At Quest International, we specialize in providing OEMs with a full range of support services, creating peace of mind knowing their customers and devices are well supported. Learn more about our OEM services here.
Whether you're looking to outsource a single aspect of your operation or your entire support process, Quest has the experience and expertise to help you achieve your goals.
Contact us today to get started.
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