Meeting Compliance and Regulations in Field Service

Tips for Prioritizing Safety in Field Service for Improved Performance and Protection Against Operational, Financial, and Reputational Damage

As a leader in your organization, it is your responsibility to meet safety compliance and regulations by ensuring that your employees are safe while they are engaged in field service duties. Failure to meet compliance guidelines can put your business at risk of operational, financial, and reputational damage, including:

Penalties. Willful safety violations can cost well over $100,000, with repeat violations leading to even larger fines.
Lawsuits. Accidents resulting from safety and compliance violations can expose a field service provider.
Disruptions. When a field worker gets hurt on the job, it slows the project and can disrupt normal operations, which also impacts your bottom line.

Here are some tips for prioritizing safety in field service:

Complete a Risk Assessment.
Identify hazards and the field workers who could be affected by such hazards.
To mitigate risks, note the safety methods currently in place.
Note who performed the assessment and when it was completed.
Ensure that Safety Measures Are in Place.
Provide safety equipment for workers who are exposed to potentially dangerous environments, such as heavy equipment, high places, and hazardous materials.
Encourage continuous safety improvements.
Facilitate predictive equipment maintenance.
Enhance Your Communication.
Engage your field service team in communication.
Hold weekly or bi-weekly safety meetings.
Record meetings to create an accessible library of field communication.
Record or photograph safety measures to include in the job site records.
Create Mandatory Workflows.
Utilize digital workflow automation, which has been shown to increase productivity by 20 percent.
Create role-specific safety checks for field workers.
Provide easy access to best practices to ensure proper field service activities.

Solution: Utilize an Integrated Service Partner, Such as Quest International

According to Thomson Reuters, 34 percent of organizations outsource at least some of their compliance functionality. Partnering with Quest International as your integrated service partner gives you access to Quest’s strict compliance policies and procedures as well as its ISO certifications. Quest can help design and implement a field service program that exceeds all necessary compliance requirements.

Quest is here to help ensure that your organization meets compliance for improved performance and protection against operational, financial, and reputation damage. Click here for more information on Quest’s ISO registrations and commitment to quality.

Interested in Learning More?

If you're an OEM looking to improve your operations and better serve your customers, contact us today to explore the benefits of an integrated service partner. At Quest, we specialize in providing OEMs with a full range of support services, creating peace of mind that customers and devices are well supported. Learn more about our OEM services here.

Whether you're looking to outsource a single aspect of your operation or your entire support process, Quest has the experience and expertise to help you achieve your goals.

Contact us today to get started.

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