The Basics of IT Managed Services

Quest offers consultative expertise and business-driven solutions beyond managing, monitoring, and hosting. Our goal is to deliver an end-to-end cost-effective solution to formulate and manage your IT infrastructure to maximize uptime and maintain a high level of secured performance.

Read on to learn more about our IT managed services.

What Are IT Managed Services?

Managed services refer to the process of outsourcing responsibility for maintaining and anticipating a range of processes and functions. In the case of Quest’s IT managed services, this process refers to managing the IT infrastructure running critical systems and applications for all types of clients including corporations as well as device manufacturers.

Partnering with an IT managed service provider like Quest helps improve service delivery and execution while reducing costs.

Quest’s IT Managed Services

Quest’s full suite of flexible, scalable solutions enables our customers to grow their business and mitigate risk while maintaining compliance.

Our proven areas of excellence include the following:

3rd Party Onsite Hardware Maintenance

Quest delivers a comprehensive solution with a single point-of-contact and a single, flexible onsite service contract for break/fix hardware support services and data center support. Quest can provide in-warranty management, extended hardware support and End of Service/ End of Life hardware support services, for all major server, storage, workstation and network hardware brands at a competitive rate.

Quest supports hardware from all manufacturers of servers, storage, workstations and network hardware at 30%-50% below the manufacturers support costs. Quest’s onsite hardware support services can also supplement your existing IT team, fill regional gaps, or provide all-encompassing, comprehensive turnkey management of your entire IT data center infrastructure.

Visit our 3rd party onsite hardware maintenance page for more details.

24/7 Helpdesk and Network Operation Center (NOC) Services

Quest provides flexible helpdesk solutions to manage incidents/changes, service requests, and assets for organizations needing supplemental or fully outsourced solutions.

Quest offers three Network Operation Center (NOC) service options, providing the perfect fit for your organization’s support needs. Quest’s experienced technical resources work as an extension of your team, with biweekly service reviews and in-depth business reviews. Quest also provides detailed reporting metrics to validate our Service Level Agreement delivery efforts.

Learn more about our 24/7 helpdesk and network operation center (NOC) services.

Cybersecurity, SOC, and Endpoint Monitoring

IT environments today are constantly bombarded with cyber and ransomware attacks. All organizations are vulnerable to attacks, and every organization has vulnerabilities in its IT protection plan.

While nothing can guarantee 100% protection, Quest’s cybersecurity, endpoint monitoring, and SOC solutions can fill in security gaps in your IT infrastructures.

Read on to learn more about our cybersecurity, SOC, and endpoint monitoring services.

Business Continuity and Disaster Recovery

Quest offers holistic, integrated business continuity and disaster recovery plans that are reliable, simple, and quick (not to mention visible, scalable, and affordable).

Cloud Services

Quest offers robust cloud infrastructure to help secure a business’s crucial data. Read on for more information about our cloud services.

Why Work with Quest?

For 40 years, Quest has delivered the highest quality standards in our services, products, and solutions. Our commitment is backed by continuous improvement through education, training, teamwork, and innovation.

Contact us today to learn more about our processes and read on for information on how Quest provides white glove service to our customers.

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