IT Services

DELL Onsite IT Support & Hardware Services

When it comes to third party DELL onsite IT hardware maintenance and post-warranty support, Quest International should be your vendor of choice. If you are at the end of your original DELL warranty and are trying to determine whether to renew your IT hardware contract with DELL, or if you are working to discover how you will support your End of Service Life (EOSL) DELL hardware, you should speak with the experts at Quest. Our DELL onsite hardware maintenance contracts provide you with the highest level of support you would expect from the original manufacturer combined with the cost savings you should expect from a third party provider. Quest International does not offer consumer support for DELL laptops, PCs or printers.

Quest International enables users of DELL servers and data storage hardware to maximize their Return on Investment by managing the total cost of ownership with our DELL IT warranty support. With Quest, you can extend the service life of your IT hardware with a DELL warranty extension or maintenance contract – and achieve significant savings over the OEM's extended warranty contract. Quest also provides aftermarket hardware support of other Host Systems like NetApp, HP, SUN Oracle, IBM, Hitachi and Cisco.

In the past, restrictive post warranty service pricing and end of life dates may have put serious constraints on your ability to get the maximum value out of the systems you are currently using. You may have even been forced into replacing your current IT hardware before you are ready to refresh your systems. Quest offers extensive and flexible DELL server repair, and DELL onsite support for companies across the globe.

Your DELL warranty covered equipment should not dictate the End of Life of your DELL hardware.

By increasing your DELL hardware life-cycle, you increase your return on investment and reduce additional capital expenditures. Take advantage of Quest's Global DELL hardware service solution, maximize your return on investment, and use your financial resources more effectively. A Dell server, storage, or disk array can be repaired with Quest's third party services.

Service Levels Offered

Description Critical Premium Enhanced Basic
Principle Coverage Period
Hours during which contracted services are provided
24x7x365 24x7x365 Monday-Friday
8am-5pm (local time)
Monday-Friday
8am-5pm (local time)
Telephone response time Immediate Immediate Immediate Immediate
Onsite Product Support
Hours during which services are provided for HW support
24x7x365 24x7x365 Same Business Day
8am-5pm (local time)
Next Business Day
8am-5pm (local time)
Product On-site Response Time
Onsite response
2 Hour 4 Hour 6 Hour Next Business Day

Quest Value Add

Quest International provides an end-to-end life-cycle solution for all your DELL hardware needs. As an Authorized DELL Technology Partner, Quest can assist in the selection, deployment, service and maintenance (both in and out-of-warranty) as well as provide end-of-life services to continue support until you are ready to refresh your hardware environment. For more information on how we can assist with your DELL requirements, contact Quest today.

Global Dell Server & Storage Support

As a leading third-party maintenance provider, Quest provides world-class service for DELL post-warranty service and storage solutions. When you have a problem, knowing that you have the highest quality support staff resolving your issues lets you sleep at night.

QuestNet℠ HITAM (Hosted IT Asset Management)

Today's IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service contract renewals for each manufacturer, tracking down service resolution updates from service providers and physically locating deployed assets.

Your time is just too valuable to be putting out fires.

Introducing the QuestNet℠ HITAM software solution, the world's leading consolidated life cycle management tool designed to support your DELL infrastructure. Its interface streamlines IT operations by eliminating inefficiencies – allowing users to achieve their organizational goals, without the risk and expense associated with traditional software deployments. Furthermore, QuestNet℠ HITAM is a cloud-based solution – so you don't have to worry about updates, patches, or system computer compatibility. With QuestNet℠ HITAM, businesses can focus on the things that matter most: uptime, customer satisfaction, productivity, and growth.

Supported DELL Hardware Series

Dell PowerEdge Servers Dell PowerVault Storage
Dell PowerEdge 1300 Dell PowerVault 100S
Dell PowerEdge 1400 Dell PowerVault 100T
Dell PowerEdge 1400SC Dell PowerVault 110T
Dell PowerEdge 1420SC Dell PowerVault 112T
Dell PowerEdge 1425SC Dell PowerVault 114T
Dell PowerEdge 1430SC Dell PowerVault 114X
Dell PowerEdge 1435 Dell PowerVault 120T
Dell PowerEdge 1435SC Dell PowerVault 122T
Dell PowerEdge 1500 Dell PowerVault 124T
Dell PowerEdge 1500SC Dell PowerVault 128T
Dell PowerEdge 1550 Dell PowerVault 130T
Dell PowerEdge 1600 Dell PowerVault 132T
Dell PowerEdge 1600SC Dell PowerVault 136T
Dell PowerEdge 1650 Dell PowerVault 200S
Dell PowerEdge 1655 Dell PowerVault 210S
Dell PowerEdge 1665 Dell PowerVault 220S
Dell PowerEdge 1700 Dell PowerVault 221S
Dell PowerEdge 1750 Dell PowerVault 35F
Dell PowerEdge 1800 Dell PowerVault 51F
Dell PowerEdge 180AS Dell PowerVault 630F
Dell PowerEdge 185 Dell PowerVault 650F
Dell PowerEdge 1850 Dell PowerVault 660F
Dell PowerEdge 1855 Dell PowerVault 700N
Dell PowerEdge 1900 Dell PowerVault 715N
Dell PowerEdge 1950 Dell PowerVault 720N
Dell PowerEdge 1955 Dell PowerVault 725N
Dell PowerEdge 2100 Dell PowerVault 735N
Dell PowerEdge 2160AS Dell PowerVault 745N
Dell PowerEdge 2161 Dell PowerVault 750N
Dell PowerEdge 2200 Dell PowerVault 755N
Dell PowerEdge 2250 Dell PowerVault 770
Dell PowerEdge 2300 Dell PowerVault 770N
Dell PowerEdge 2350 Dell PowerVault 775N
Dell PowerEdge 2400 Dell PowerVault DL2100
Dell PowerEdge 2450 Dell PowerVault DL2200
Dell PowerEdge 2500 Dell PowerVault DL2300
Dell PowerEdge 2500SC Dell PowerVault DP100
Dell PowerEdge 2550 Dell PowerVault DP500
Dell PowerEdge 2560 Dell PowerVault DP600
Dell PowerEdge 2600 Dell PowerVault LTO3-060
Dell PowerEdge 2650 Dell PowerVault LTO3-080
Dell PowerEdge 2800 Dell PowerVault LTO4-120
Dell PowerEdge 2850 Dell PowerVault LTO5-140
Dell PowerEdge 2900 Dell PowerVault M1000
Dell PowerEdge 2950 Dell PowerVault MD1000
Dell PowerEdge 2970 Dell PowerVault MD1120
Dell PowerEdge 300 Dell PowerVault MD1200
Dell PowerEdge 330 Dell PowerVault MD1220
Dell PowerEdge 350 Dell PowerVault MD3000
Dell PowerEdge 400SC Dell PowerVault MD3000I
Dell PowerEdge 4100 Dell PowerVault MD3200
Dell PowerEdge 4200 Dell PowerVault MD3200i
Dell PowerEdge 420SC Dell PowerVault MD3220
Dell PowerEdge 4300 Dell PowerVault MD3220i
Dell PowerEdge 430SC Dell PowerVault ML6010
Dell PowerEdge 4350 Dell PowerVault ML6020
Dell PowerEdge 440 Dell PowerVault ML6030
Dell PowerEdge 4400 Dell PowerVault NF500
Dell PowerEdge 440SC Dell PowerVault NF600
Dell PowerEdge 4440 Dell PowerVault NX1950
Dell PowerEdge 4600 Dell PowerVault NX3000
Dell PowerEdge 500SC Dell PowerVault NX3100
Dell PowerEdge 600 Dell PowerVault NX3200
Dell PowerEdge 6000 Dell PowerVault NX3500
Dell PowerEdge 600SC Dell PowerVault RD1000
Dell PowerEdge 6100 Dell PowerVault TL2000
Dell PowerEdge 6300 Dell PowerVault TL4000
Dell PowerEdge 6350  
Dell PowerEdge 6400  
Dell PowerEdge 6450  
Dell PowerEdge 650  
Dell PowerEdge 6500  
Dell PowerEdge 6600  
Dell PowerEdge 6650  
Dell PowerEdge 670  
Dell PowerEdge 6800  
Dell PowerEdge 6850  
Dell PowerEdge 6950  
Dell PowerEdge 700  
Dell PowerEdge 7250  
Dell PowerEdge 750  
Dell PowerEdge 800  
Dell PowerEdge 830  
Dell PowerEdge 840  
Dell PowerEdge 8450  
Dell PowerEdge 850  
Dell PowerEdge 8550  
Dell PowerEdge 860  
Dell PowerEdge 8650  
Dell PowerEdge M1000E  
Dell PowerEdge M600  
Dell PowerEdge M610  
Dell PowerEdge M805  
Dell PowerEdge R200  
Dell PowerEdge R300  
Dell PowerEdge R310  
Dell PowerEdge R320  
Dell PowerEdge R410  
Dell PowerEdge R415  
Dell PowerEdge R420  
Dell PowerEdge R510  
Dell PowerEdge R515  
Dell PowerEdge R520  
Dell PowerEdge R610  
Dell PowerEdge R620  
Dell PowerEdge R710  
Dell PowerEdge R715  
Dell PowerEdge R720  
Dell PowerEdge R720XD  
Dell PowerEdge R805  
Dell PowerEdge R810  
Dell PowerEdge R815  
Dell PowerEdge R820  
Dell PowerEdge R900  
Dell PowerEdge R905  
Dell PowerEdge R910  
Dell PowerEdge SDS100  
Dell PowerEdge T100  
Dell PowerEdge T105  
Dell PowerEdge T110  
Dell PowerEdge T300  
Dell PowerEdge T310  
Dell PowerEdge T320  
Dell PowerEdge T400  
Dell PowerEdge T410  
Dell PowerEdge T605  
Dell PowerEdge T610  
Dell PowerEdge T620  
Dell PowerEdge T710  

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