IT Services

With Quest IT Services,
You Can...

• Reduce Cost
• Increase Uptime & Performance
• Enhance Global Coverage
• Benefit from an OEM Alternative
• Utilize a Single Point of Contact
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IT Service Capabilities

Eight icons containing text - Hardware Maintenance, Multi-Vendor Support, Lifecycle Support, IT Onsite Services, Managed Services, IT as a Service, Cloud Hosting Services and Professional Services
Hardware Maintenance – 3rd Party Onsite Maintenance Managed Services Multi-Vendor Management Full Life Cycle Support Onsite Break/Fix and IMAC & Data Center Mgmt. IT as a Service Cloud Hosting Services Professional Services
Process & Systems
A sound process and systems are key to smooth and effective operations. From receiving to shipping of completed work order / products and every step in between — Quest can identify improvements on the products as well as operations.
Metrics
We take pride in implementing best practices in our operations delivery with robust software systems to assist in providing good operations data points to analyze various KPIs as well as means to alert any recommendations related to corrective actions in either product or in process levels.
Quality
Quest holds multiple quality registrations, including ISO 9001:2008, 13485:2003 14001:2004, and ANSI/ESD S20.20-2014. These are the foundation of our 30+ year global reputation for delivering the highest-quality Contract Services for healthcare, aviation, defense, and industrial customers.
Coverage
Quest has far reaching locations worldwide to serve our customer’s needs. From our headquarters in Irvine, CA we can dispatch field service technicians from any number of locations, all on a moment’s notice.

QuestNet

Quest International understands the importance of effective and efficient asset management. An effective cloud-based asset management tool and service tracking portal can be one of the most powerful components in creating better efficiency within your IT environment.

Asset management services through Quest help eliminate equipment drift, increase uptime, validate service levels, and manage warranty expiration dates. That’s why Quest developed QuestNet, a cloud-based asset management and service tracking tool, enabling you with total visibility and real-time access to your equipment and service status from any Internet connected computer or mobile device.
QuestNet complements your existing process, or deploys as a cloud-based asset management system, meeting your infrastructure’s specific needs including:

 • Inventory management  
 • Service tracking
 • On-line hardware resource management
 • Up-time management
 • Infrastructure visibility
 • Pro-active OEM agnostic service
 • In-warranty and out-of-warranty resource management
 • Lifecycle management & service life extension

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